Skip to content
SEOBuss
Get started
Platform
AI AgentsKnowledge BaseShared InboxChat WidgetVisitors & LeadsAutomationsAnalytics & UsageWorkspaces & Teams
How it works Use cases Pricing Resources
DocumentationWidget installationHelp Center & FAQSecurity & TrustAbout SEOBussContact
Sign in
SEOBuss Help Center

Get an answer and keep your setup moving

Find quick answers about accounts, knowledge, widget installation, handoff and billing. Use the guides for step-by-step setup.

Browse questions Contact support

Help Center & FAQ

Get started

Choose a help topic

Start with the part of SEOBuss you are working on.

Share the details that help someone help you

If you cannot resolve an issue with a guide, send the support team the context needed to identify the affected workspace and stage.

  • Account and workspace

    Include your workspace name or reference when you have one.

  • Where it happened

    Describe the page or application area and the exact message you saw.

  • What you already tried

    Include the check you ran, such as testing the connection or verifying source status.

A quick path through most setup issues

Start where the problem appears, then verify the next expected step.

  1. 1

    Read the relevant guide

    Find the expected inputs and setup order for your feature.

  2. 2

    Run the suggested check

    Try one test message or verify the source status before changing more settings.

  3. 3

    Contact the team

    Share the result if the issue remains. Remove any private credentials from the report.

Frequently asked questions

Find the next detail you need before setting up or choosing a plan.

Account and team

How do I sign in?

Use the email address and password for your account. Follow the email verification step when prompted.

How do I reset a password?

Use the password reset option on the sign-in page and follow the email link.

Can I invite another teammate?

Open Team in the workspace, confirm seat availability and choose the right role for the invitation.

Knowledge and AI

What file types can I upload?

PDF, DOCX, TXT and CSV are the supported document formats.

Which AI provider does SEOBuss use?

OpenAI. Workspace model options are controlled by platform configuration and the subscription.

Why is the answer missing a detail?

Check whether the relevant source was processed and inspect the retrieved passages in the playground.

Widget and handoff

Why does my widget fail to appear?

Check the copied snippet, active website hostname and workspace's allowed domains.

Can a visitor talk to a person?

The widget can request a handoff. The support team receives the existing conversation in the inbox.

How do I verify the installation?

Use the connection check and send a test chat from the intended website.

Plans and usage

How do I find my allowance?

Open Usage or Billing in your workspace to review the limits for the active plan.

Where are my invoices?

Use Billing to open the invoice records for your workspace.

Can I compare plans?

Review the five plans on the pricing page and confirm current values in the application before selecting one.

Explore next

ResourcesDocumentation PlansPricing & Plan Comparison CompanyContact

Need help with a specific issue?

Tell us what you were trying to do and what you saw on screen.

Contact support