Conversation volume
Track total and new conversations alongside unique visitors.
Analytics & Usage
See what support solves and what it misses
Measure conversations, handoffs, response times and qualified leads. Use your workspace's usage data to understand where AI is helping and when you are approaching plan limits.
Analytics & Usage
Get startedAnswer the questions a support team asks
Look at outcomes alongside volume and use a consistent date range when comparing changes.
AI resolution and handoff
Compare AI-handled and human-handled conversations, resolution and escalation rates.
Response and resolution time
Review average first response and average resolution times across the selected dates.
Question trends
Find recurring topics, unanswered questions and areas where knowledge needs a revision.
Lead and team activity
Review captured leads, conversion events and the activity available for your support team.
AI usage and limits
Monitor message and token usage, see alerts and review the allowance for your plan.
Link a number to the next action
Look at a date range, identify a change, and open the conversations or topics that explain it.
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Understand the scope
Charts use the workspace and date range shown in the report. An empty workspace starts with an empty state.
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Separate measured and estimated values
Usage records show actual activity. A projected usage figure is labeled as an estimate.
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Set a review rhythm
Use frequent unanswered questions to decide which source or FAQ should be updated.
Run a useful weekly review
Check what happened, decide on an improvement and see whether it helps.
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1
Compare outcomes
Review volume, handoff and response time for the same date range.
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Open the source of the issue
Look at conversations and unanswered questions behind a change.
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Check usage
Review messages, tokens and plan warnings before expanding the rollout.
Frequently asked questions
Find the next detail you need before setting up or choosing a plan.
Where do dashboard numbers come from?
Analytics uses the workspace's actual recorded conversations, visits, leads and usage. The UI preview on this page is labeled example data.
Can I filter reports by time?
Use date filters for the reporting period you want to review.
What if a limit is near?
Watch the usage warnings and review your current allowance and subscription options.
Know what to improve next
Connect the conversation history, knowledge gaps and usage behind your support metrics.