See how a store, a software team or a service business can combine approved answers, website chat and human follow-up. Adapt the examples to your own policies.
Use Cases
Get startedEach example shows the source to add, the question to test and the point where a teammate should step in.
Online stores
“Can I return an item after opening it?”
Add the store's current delivery and returns policies. Let the agent explain the published conditions and send order-specific cases to support.
Returns policy→ Handoff to order support
Software companies
“Where do I find the setup guide?”
Index public help articles and product FAQs. Share the relevant setup steps and let a person handle account-specific requests.
Help articles→ Handoff to account support
Service businesses
“Do you offer appointments on Saturday?”
Add service hours, locations and booking instructions. Capture contact details only when a visitor asks for follow-up.
Service hours→ Lead follow-up
Multilingual teams
“ඔබලා සෙනසුරාදා විවෘතද?”
Configure English and Sinhala, test questions in both languages and give teammates the full conversation when they take over.
Business hours→ Language-aware handoff
A visitor checks availability, asks for a callback and shares a contact method. The teammate sees the original question when opening the lead.
Answer the published detail
Use approved opening hours or service information for the first reply.
Ask for what the team needs
Request a contact method when a callback is appropriate.
Keep the original conversation
Attach the lead to the thread so the teammate knows what the visitor asked.
Start with a narrow topic and expand once the first flow works.
Choose one question you already answer frequently.
Identify the current policy or article that supports the answer.
Decide when the conversation needs a person and test that path.
Find the next detail you need before setting up or choosing a plan.
Use relevant sources and agents for the topics you cover. Agent and site counts depend on the plan.
The examples use the knowledge base, widget, inbox, lead capture and workflow tools in SEOBuss.
Yes. Use the AI Playground to check answers and sources before installing the widget.
Turn a real support topic into a tested answer and a clear human fallback.