Website URLs and sitemaps
Import approved public pages and XML sitemaps. Review discovered URLs and narrow the crawl scope when needed.
Knowledge Base
Turn your content into useful answers
Manage the approved information your agents rely on. Add website pages, sitemaps, files and FAQs, then inspect the source passages behind an answer.
Knowledge Base
Get startedBring in the information you already maintain
Keep support answers connected to the same policies, product information and service details your team uses.
PDF, DOCX, TXT and CSV
Upload supported files, follow their processing status and reprocess or remove a source after a revision.
Manual FAQs
Write a question and approved answer directly. Add common questions your team can answer confidently.
Business information
Add hours, contact details, delivery, returns, bookings and other workspace-specific facts.
Keep sources current
Check crawl and document results, see failed URLs or files, and refresh sources after your content changes.
Review retrieval
Test a question in the playground to see which passages the agent found and whether they support the reply.
Know what is ready to answer
The source list shows what is indexed, what is still processing and what needs attention. The unanswered queue points to the topics you should review next.
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Read the status
Look for processing errors and correct the source before reprocessing.
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Check the next answer
Ask a representative question and inspect the passages used in the reply.
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Promote a missing answer
Review an unanswered question and publish an approved response as an FAQ.
From source to support reply
Keep each stage visible so the team can diagnose gaps without guessing.
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1
Add a source
Select a public page, sitemap, supported document or manual entry.
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2
Process and review
Check indexing results and make sure the relevant information appears in the source.
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3
Verify the answer
Ask the agent a matching question and compare the reply with the retrieved information.
Frequently asked questions
Find the next detail you need before setting up or choosing a plan.
Which file types are supported?
PDF, DOCX, TXT and CSV. Availability also depends on your workspace's storage allowance and upload limits.
Can I add a sitemap and a single website URL?
Yes. Use individual public URLs for focused coverage and XML sitemaps when you need a larger collection of pages.
What if the agent cannot find an answer?
Review the question in the unanswered queue. Add an approved FAQ or improve the relevant source, then test again.
Explore next
Give your agent its first source
Start with an approved FAQ or a short, current policy document.