Identity and tone
Choose an agent name, avatar and business role. Write a welcome message and select the tone for replies.
AI Agents · OpenAI
Give your AI agent a clear job
Create a support agent with its own instructions, tone, languages and business knowledge. Test how it answers before customers meet it on your site.
AI Agents
Get startedShape how the agent handles support
Set up the role, information and boundaries for the questions your business wants the agent to handle.
English and Sinhala
Set the primary language, enable supported languages and let the agent follow the language the visitor uses.
Assigned knowledge
Give the agent the sources relevant to its job, including policies, pricing details and service information.
Fallback and clarification
Tell the agent when to ask a clarifying question and what to say when the available sources cannot answer it.
Human handoff
Set the handoff behavior and operating hours so a teammate can take over with the complete context.
Model and usage controls
Choose among approved OpenAI models, configure response length and set limits within your plan.
Test what the agent would say
The AI Playground lets you ask realistic questions, review the response and inspect the relevant source passages before going live.
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Try realistic wording
Test follow-up questions, spelling variations and both supported languages.
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Review the sources
Check whether the response agrees with the business information shown beside it.
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Improve the fallback
Use unanswered questions to refine instructions, add an FAQ or route the topic to a person.
How an answer is formed
The agent needs relevant information and a clear way to handle gaps.
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1
Find context
Retrieve relevant passages from the agent's assigned workspace knowledge.
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2
Respond with evidence
Answer from the available material and show references when appropriate.
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3
Escalate if needed
Ask for clarification or offer a person when the sources cannot support an answer.
Frequently asked questions
Find the next detail you need before setting up or choosing a plan.
Which provider powers the agents?
SEOBuss uses OpenAI. Model options depend on platform configuration and your plan.
Can I make different agents for different sites?
You can create multiple agents within your plan allowance and configure their knowledge, instructions and widget assignments separately.
Will an agent invent a missing business policy?
Set a fallback and test unsupported questions in the playground. A grounded reply should acknowledge when the workspace has no answer and offer a handoff if appropriate.
Create an agent for your business
Start with a single role and a handful of well-tested customer questions.