Privacy Policy
What information SEOBuss handles when you use our website, the SEOBuss application and the chat widget on our customers' websites — and how to ask us about it.
Privacy Policy
Get startedEffective 12 November 2026
Operated by SEOBuss (seobuss.com). Questions: support@seobuss.com
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01
Scope of this policy
This policy is published by SEOBuss (seobuss.com), which operates the public website at seobuss.com, the SEOBuss application at app.seobuss.com and the chat widget served from widget.seobuss.com. You can reach us at support@seobuss.com.
Businesses that use SEOBuss ("customers") add our chat widget to their own websites. For conversations on a customer's website, that business decides what the chat is used for and is responsible for its own privacy notice to its visitors; SEOBuss processes that information on the customer's behalf to provide the service.
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02
Account and workspace information
When you create an account we collect your name, email address and a password (stored only as a secure hash). Optional profile details include a job title, phone number, profile photo and timezone. If you turn on two-factor authentication we store the encrypted authenticator secret and recovery codes.
For each workspace we store the business name, website, business category, contact details, languages, business hours, team members, their roles and invitation status. We record security events such as sign-ins, failed sign-in attempts and administrative changes in an audit log, together with the IP address and browser type.
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03
Website chat and visitor information
When a visitor uses the widget we process the messages they send, timestamps, the page they are on, its title, the referring page and the browser language. The widget uses no cookies; it keeps a random visitor token in the browser's local storage so the conversation can continue, and only a hashed copy of that token is stored on our servers.
A visitor stays anonymous unless they choose to give a name, email address or phone number, for example to receive a reply when the team is offline.
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04
Contact and lead information
If a visitor shares contact details, or a customer's team creates a lead, we store the name, email address, phone number, company, notes, status and the conversation it came from. Customers control which details they ask for and how they follow up.
Messages sent through the contact form on seobuss.com (name, email, topic, optional workspace reference and message) are stored and emailed to our support team so we can reply.
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05
Knowledge sources and AI processing
Customers add website pages, sitemaps, PDF, DOCX, TXT and CSV files, FAQs and business information. We extract and index this content inside the customer's workspace so their AI agent can answer from it. Uploaded files are stored privately and are not available at public URLs.
To generate AI replies we send the visitor's question, recent conversation turns and the relevant knowledge passages to OpenAI from our servers, with response storage turned off. We record the number of tokens used, an estimated cost and the response time for usage limits and billing. AI credentials never reach the browser.
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06
Billing, providers and access
Paid plans are processed by Stripe or PayHere on their own secure pages; SEOBuss never receives or stores card numbers. We keep subscription status, plan, the billing contact details you enter and invoice records.
We use these service providers to run SEOBuss: Hostinger (hosting and database), Titan (email delivery), OpenAI (AI replies) and Stripe or PayHere (payments, when enabled). Inside SEOBuss, workspace data is only visible to members of that workspace according to their role, and to SEOBuss staff when needed to operate, secure or support the service.
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07
Retention, deletion and account changes
Workspace owners choose how long resolved conversations, page-view history and inactive anonymous visitor records are kept (30 days to 2 years, or until deleted). Older records are deleted automatically each night. Open conversations and leads are not deleted automatically.
Workspace owners can export conversations, erase all data linked to a visitor's email address, and delete the workspace. Invoices and audit records may be kept longer where needed for accounting, security or legal obligations. Backups are overwritten on their normal cycle.
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08
Requests and contact
You can ask for a copy of your information, ask us to correct or delete it, or object to how it is used by emailing support@seobuss.com. We may need to confirm your identity before acting on a request.
If your request concerns a chat on a business's website, please contact that business first — they control that information. We will help them respond.
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09
Policy updates
We will publish any changes on this page and update the effective date. If a change materially affects how we use personal information, we will also notify account owners by email or in the application before it takes effect.
Effective date: 12 November 2026. Version 1.0.
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Ask a privacy question
Email support@seobuss.com or use the Security & privacy option on the Contact page.